Classes are subject to availability however, we will always try to accommodate you in your chosen class. When booking online, if the class is full, you will be put on a waitlist, if you can it is always best to book another class to avoid disappointment.
At certain times, for example if an instructor is ill, we may need to cancel classes, if you have booked into a class that needs to be cancelled, you will be informed in advance with as much notice as possible.
Classes can be booked online, but private appointments must be booked over the telephone, or by email or text.
Classes last for a minimum of 55 minutes.
Your instructor may be changed without notice.
All classes must be prepaid and clients agree to give 24 hours notice when cancelling and/or rescheduling. Therefore if you book into a class and then miss it or cancel less than 24 hours beforehand, you will be charged. (NB in exceptional circumstances you may be given an opportunity to reschedule).
Out of consideration to the instructor and others in the class, please arrive so that the class can start on time and so that you are able to participate in the warm up, which is an important part of the class. If you arrive more than 5 minutes late for the class, you may not be able to join in.
When your purchase a class pass (previously a class card), this applies to scheduled matwork classes. The pass entitles you to 6 classes and it is flexible, allowing you book into any of the classes that you wish and it is valid for 2 months from the date of first use. Once the card has expired, you will not be able to use it.
Private sessions are for one client (or up to 3 clients depending on your preference) with an instructor and last a minimum of 55 minutes. Longer sessions are available on request.
Class passes are non refundable and non transferable without prior agreement.
Class passes where the card has expired and the client has not used all of the credits are non refundable however in certain circumstances we may agree to extend the validity of the card.
Private appointments and drop in classes booked online and subsequently cancelled less than 24 hours prior to the appointment or class are not refundable unless in exceptional circumstances.
Pilates Esprit reserves the right to either, offer a refund, another class, or another appointment where appropriate.
Exceptional circumstances might be where the client has been advised by a medical practitioner not to continue with Pilates exercise, or where sudden illness or pain has caused them to have to cancel at short notice.